Aspire2d Blog

▶️Module 3 Productive Scheduling Sneak Peek Into a Coaching Session
▶️Module 3 Productive Scheduling Sneak Peek Into a Coaching Session
Creating a productive, not just busy, appointment book. In this snippet of a 1-1 coaching session, we discussed the 2 main practice objectives we work towards every day and why... Read more...
▶️Module 2 Front Desk Program - Sneak Peek into a Coaching Session
▶️Module 2 Front Desk Program - Sneak Peek into a Coaching Session
Enjoy a sneak peek from Module 2 of the Front Desk Superstar Program for dental receptionists, exploring how empathy, active listening and personalised five-star service can create a memorable patient... Read more...
▶️Module 1 Front Desk Program - Sneak Peek into a Coaching Session
▶️Module 1 Front Desk Program - Sneak Peek into a Coaching Session
▶️Welcome to this sneak peek from a private 1-1 coaching session with Renata Emilianowicz on Module 1 of the Front Desk Superstar Program: Front Desk Superstar, an introduction to the... Read more...
The 3 Lucrative Rewards of an Exceptional Emergency Care Experience in Your Practice
The 3 Lucrative Rewards of an Exceptional Emergency Care Experience in Your Practice
When emergency care is handled with empathy and efficiency, the practice does more than relieve pain. It builds trust, loyalty and the potential for a lasting patient relationship. The emergency... Read more...
10 Ways to Support Your Front Desk Coordinators
10 Ways to Support Your Front Desk Coordinators
Here are my personal top 10 ways each employer, operator and team member can make a positive impact on front desk. Your front desk coordinators are often the first people... Read more...
🔉How a RTR can help motivate your patients and save cancellations
🔉How a RTR can help motivate your patients and save cancellations
Imagine how one or two simple sentences could help slash your cancellation rates and improve your treatment acceptance! This is what a RTR or Reason To Return can do for... Read more...
Do you quote 'shoppers' over the phone? Here's why you should!
Do you quote 'shoppers' over the phone? Here's why you should!
Over the years, I've flipped between being on the yes side and the no side. But now I've come to the conclusion that it should be a resounding YES! Read more...
Grace Under Pressure: Navigating Difficult Patient Interactions in Dental Practice
Grace Under Pressure: Navigating Difficult Patient Interactions in Dental Practice
Managing Difficult Patients: Tips for Dental Practice Receptionists and Managers Dealing with angry, demanding, and rude patients is a common challenge in dental practices. Front desk and managers play a... Read more...
Short staffed? Learn to prioritise critical appointments
Short staffed? Learn to prioritise critical appointments
Staff shortages are undeniably challenging, but with thoughtful planning, and a focus on appointment prioritisation, you can maintain a positive and productive environment. By taking control of the schedule now,... Read more...
Front Desk Protocol: Managing the Late Patient
Front Desk Protocol: Managing the Late Patient
Running late affects productivity, increases team stress and teaches patients that appointment times are flexible. A clear follow-up protocol helps your front desk act quickly, salvage valuable appointment time and... Read more...
Front Desk Protocol: Practice Voicemail Messages
Front Desk Protocol: Practice Voicemail Messages
When your practice is closed overnight or the phone is temporarily unattended, your message has to align with the tone and experience you normally give a live patient. Your message... Read more...
Front Desk Protocol: Appointment Reminders
Front Desk Protocol: Appointment Reminders
Reception protocol basics: This protocol helps reduce missed appointments, late cancellations and lost clinical time by ensuring reminders are sent consistently and followed up promptly. It also reinforces that the... Read more...