Welcome to this sneak peek from Module 2 of the Front Desk Superstar Program: Exceptional Customer Service, a guide to developing systems and procedures to ensure consistent, truly personalised service that exceeds patient expectations every time.
In these one-to-one coaching session snippets, listen as we explored how customer expectations and service have evolved into the need to deliver a 5 star service, using empathy and active listening skills to truly connect with patients, and bringing the WOW to your practice so the experience is incredibly positive and memorable.
Module 2 is one of the 'introductory modules' for all front desk coachees - when they develop an exceptional level of service at front desk - everyone benefits: the patient, the team member and the practice!
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