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Starting as a Dental Practice Manager
Stepping into dental practice management can feel overwhelming, especially when you are expected to manage people, systems, patients, problems and business outcomes — often with very little formal training. This introductory course has been designed for new, aspiring and developing dental practice managers who want to better understand the role, build practical skills and feel more confident in the day-to-day demands of practice management.
This course is ideal if you are:
Across 7 practical lessons, you will be introduced to the key areas of dental practice management, including:
This self-guided course is brought to you exclusively by ADAAMA. Upon successful completion of the final assessment, you will be awarded a Certificate of Completion.
Minimum of 6 months experience in a dental practice, preferably some experience performing reception, administrative and managerial tasks.
A self-guided course, each lesson is delivered via a PDF Workbook containing reading content, worksheets and reflection exercises.
The course can be completed within 14 weeks, one lesson per fortnight.
7 lessons of approximately 5-7 learning hours each, 2-3 weeks per unit. Final online quiz assessment to gain an E-Certificate.
Free online support for all students via email. Join the free group sessions. 1-1 tutorage session upon request (additional fee, subject to availability).
Lesson 1
Introduces the purpose and scope of the role including key responsibilities, expectations, boundaries, and the mindset required to succeed. You will also reflect on your own motivations, strengths, and readiness to step into a management role.
Lesson 2
We focus on the patient experience. You'll learn how managers influence patient flow, communication, and consistency, and why patient care sits at the centre of a successful practice.
Lesson 3
An introduction to communication, accountability, team expectations, performance conversations and supporting a productive workplace culture.
Lesson 4
Covers the operational backbone of the practice. This lesson looks at systems, policies, compliance, and processes that keep the practice running smoothly and safely.
Lesson 5
Develop practical skills to manage your time, workload, and priorities. This lesson is about creating structure, reducing overwhelm, and staying in control of your role.
Lesson 6
Understand the basic numbers every manager should know, including production, collections, expenses, budgets and key performance indicators.
Lesson 7
Learn how the practice manager can support patient growth, internal marketing, patient retention and consistent communication.
Final Assessment
Gain a certificate of successful completion from ADAAMA by completing the quiz covering key aspects of the course (delivered online or via PDF).
To enroll in the Introductory DPM Course, you must have at least 6 months experience working in a dental practice setting, preferrably with some experience in administrative or managerial tasks. You will need to commit at least 5-7 study hours per lesson fortnightly.
The Introductory DPM Course is brought to you by ADAAMA, presented in a workbook format by facilitator Renata Emilianowicz, with Sharon Lee.
The Introductory DPM Course is presented in 7 lessons followed by a final quiz assessment. Lessons are delivered separately via a PDF Workbook containing reading content and worksheet and reflection exercises. Each lesson is emailed to you fortnightly. A link to complete the final assessment quiz will be emailed to you after the final lesson is delivered.
Students have the opportunity to join free online group sessions* and access to 1-1 tutorage^
*Via Zoom, students will be informed when these sessions are planned
^Via Zoom or phone, additional fee applicable
A final assessment (quiz) is offered to allow students the opportunity to gain a completion e-certificate.
Participants give their consent as part of enrolment to have samples of their worksheets and projects to be viewed by the course providers upon request, for the purpose of monitoring participation, providing feedback, verifying course engagement and completion.
If you are satisfied with study and enrolment requirements, have read the terms and conditions, you can simply purchase the course on this website to begin.
Once you have completed the Introductory Course, you are encouraged to develop your leadership skills in the Introduction to Leadership short course by Aspire2d. This will give you the foundational skills as a level 1-2 manager before embarking on further study, the Foundation Course and Advanced Skills Course by our affiliate Denttrack Academy.
1. Course access is provided to the registered participant only and may not be transferred,
shared, copied, distributed, or reproduced without written permission from ADAAMA.
2. All course materials, worksheets, templates, videos, and resources remain the intellectual
property of ADAAMA.
3. This course is designed for educational purposes only and does not guarantee employment,
promotion, business growth, or specific outcomes.
4. Participants are responsible for completing lessons, activities, and self-reflection exercises at
their own pace unless otherwise stated.
5. Course content is based on general dental practice management principles and should not
replace professional legal, financial, HR, or clinical advice.
6. Participants are expected to engage respectfully within any course discussions, webinars, or
support groups.
7. Any downloadable resources provided are for use within the participant’s workplace only
and may not be resold or redistributed.
8. Course access periods, if applicable, will be outlined at the time of enrolment.
9. Fees paid for digital courses and downloadable resources are non-refundable unless required
under Australian Consumer Law.
10. ADAAMA reserves the right to update course content, resources, or delivery methods at any
time to maintain relevance and quality.
11. Participants are responsible for ensuring they have suitable internet access, a compatible
device, and access to a PDF reader to use course materials.
12. Participants give their consent to have samples of their worksheets to be viewed by the
course providers for the purpose of monitoring participation, providing feedback, verifying
course engagement and completion.
13. ADAAMA cannot accept responsibility or liability where a participant is unable to complete
the course due to actions, circumstances, technical issues, non-participation, or omissions on
the part of the participant or their workplace. Participants are responsible for ensuring they
have the time, commitment, internet access, equipment, and ability to meet the course
requirements prior to commencing the programme.
14. Additional tutoring or support sessions conducted via phone or video consultation are
available at an additional cost and must be booked in advance. Payment is required prior to
the scheduled session, following receipt of an invoice from ADAAMA.
15. By enrolling in this course, participants acknowledge and accept these Terms & Conditions.