Welcome to this sneak peek from Module 1 of the Front Desk Superstar Program: Front Desk Superstar, an introduction to the responsibilities and expectations of the role.
In these one-to-one coaching session snippets, listen as we explored how our own experiences as patients can help us create a more personalised, thoughtful and empathetic experience for every person who walks through the door.
We also discussed the impact of running late, how better communication can turn a negative situation into a more positive one, and the important role the front desk plays in protecting the patient experience.
Finally, we looked at how to start the day prepared — reviewing the schedule, following up possible changes before the morning huddle and arriving ready to communicate, contribute and stay one step ahead.
These small actions can make a big difference to the patient, the team and the overall performance of the practice.
Module 1 is a great introduction to the role of Front Desk Coordinator for receptionists with some experience. It's designed to take you from good, to Superstar!!
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