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Learn from an expert
Renata is a qualified DPM with 30+ years of front desk and management experience in private dental practice in Australia. 
Upskill and grow
Modules for the beginner receptionist to the advanced front desk coordinator. Learn new skills or enhance current protocols.
Flexible learning
All modules are easy to follow with a workbook set up to teach and practice news skills - at home, in the practice or as a team workshop.
Individual needs
Select individual modules based on your personal and practice needs or complete the entire course of modules.

Welcome to Front Desk

Module 9: Patient Reactivation

Module 9 - Patient Reactivation, bring back patients into your schedule! Do you know the exact value of incomplete, delayed and overdue treatment in your dental practice?  Have you lapsed in your duty of care to follow up with these patients before their oral conditions deteriorate and disease progresses? These two crucial questions form the foundation of this module. 

You will discover why reactivation is an equally important system as recalls to manage.  Before you pick up the phone to reactivate, learn why your patients may be hesitating to schedule and discover how to uncover these concerns and how to manage these objections and unblock barriers.  The success of each call hinges on a thorough understanding of each patient and your communication skill levels.

Module 9 comes with the exact verbal guides, active listening tips, treatment discussion guides, reactivation methods and protocols, reactivation spreadsheet trackers and monitors, phone checklist and example patient letter.

What you'll learn in Module 9...

  • The true dollar cost of incomplete treatment in your practice (yes, the actual $$$)
  • How your patients and schedule suffer from ineffective or non-existent reactivation methods
  • The benefits to your practice and patients of an effective reactivation system
  • Discover dental treatment from the perspective of your patients - why they do or do not schedule
  • Tips on how to manage common patient objections
  • How active listening can improve objection handling
  • Create solutions to the most common patient objections and barriers to treatment
  • How to develop and implement your reactivation protocol and trackers
  • The most effective methods to develop your reactivation patent lists
  • A proactive approach to following up patients to decrease reactivation 
  • Learn how the "RTR" can transform your practice, decrease patient non-acceptance and improve communication
  • Develop treatment cards to assist your communications
  • Practice verbal skills to increase success rates
  • Tips on how to be prepared for negative feedback and how to manage a complaint
  • and much, much more!

Start this module today!

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PDF training guide and workbook ready to download. Use to train individuals, the team and new employees.
Worksheets and exercises to practice new skills, action list and do-differently list to develop plans for implementation.
Online support with Renata via email, access to the Front Desk Facebook group for extra tips and learning. 

*1-1 coaching available via Zoom with Renata

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Renata's Focus on Your Front Desk Superstardom!

 

My passion and forté has always been Front Desk and training in exceptional customer service. 
Aspire2d's focus is on offering training modules for front desk to develop aspiring dental team members into the Ultimate Front Desk Superstar!
What do I think makes a superstar? You need the harmonious balance of many skills and attributes - competence, knowledge, assertiveness, empathy, genuine care, adaptability, service-oriented, task and goal focused, love for continual education and skills-building (no matter your age or years working), and awesome communication skills ...just a few to get you started!
Translating experience into a training format has taken a few years to accomplish and I am thrilled to offer my comprehensive front desk workbooks. My workbooks cover all the important aspects for front desk from customer service and verbal skills to productive scheduling and appointment book management...and much more!  
I am so proud to bring you these courses because I know these protocols and skills will help you become a super productive and effective Front Desk Coordinator and Manager.

Start this module today!

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