Refund Policy

Pursuant to the Australian Consumer Laws (ACL) refunds will only be given if the below criteria has been met:

  • Aspire2d is unable to deliver a course for which a consumer has paid fees; or
  • The consumer has paid to Aspire2d an amount greater than the course fee(s) as advertised at the time of purchase; or
  • The consumer is otherwise entitled to a refund pursuant to the ACL.

Notwithstanding a consumer’s rights under the ACL, refunds cannot be given for any of the following alternative reasons not prescribed as grounds for a refund under the ACL:

  • Failure to review and consider all information presented on the Aspire2d website prior to purchase
  • Change of mind
  • Incorrect choice
  • Change of circumstances
  • Financial hardship
  • If you make a payment but want or have seen a different price elsewhere
  • Unwillingness or inability to comply with the requirements of a relevant course
  • Employer or organisation not accepting a non-government recognised course

Where a refund is not required by the ACL, refunds will not be provided unless requested within ninety (90) days of the payment being made.

Where it is proven that a consumer has paid to Aspire2d an amount greater than the course fee(s) as advertised at the time of purchase, Aspire2d will refund to the consumer the amount which is the difference between the advertised course fee and the amount paid by the consumer.

Consumers are advised to consider all information provided on the Aspire2d website, including the course information, resources, instructions, Website Terms of Use, Privacy Policy and this Refund Policy, when considering purchasing a course.

Where a learner has purchased a bundle and wishes not to complete one or more of the bundled courses, if a refund is granted in accordance with this Refund Policy, the bundle discount will be deducted from the amount of the eligible refund.

Aspire2d provides a ten (10) day cooling off period, where a course has been purchased and the learner has not yet commenced that course. The cooling off period is deemed to be waived if the learner commences their course by downloading the materials and/or commences, submits or completes assessment material for that course.

If you have any questions, please email [email protected]. We endeavour to respond to all inquiries within three business days.