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Learn from an expert
Renata is a qualified DPM with 30+ years of front desk and management experience in private dental practice in Australia. 
Upskill and grow
Modules for the beginner receptionist to the advanced front desk coordinator. Learn new skills or enhance current protocols.
Flexible learning
All modules are easy to follow with a workbook set up to teach and practice news skills - at home, in the practice or as a team workshop.
Individual needs
Select individual modules based on your personal and practice needs or complete the entire course of modules.

Welcome to Front Desk

Module 8: Preventive Care and Hygiene Systems (Recalls)

Module 8 - The Recall Transformation is here! This module is dedicated to developing effective protocols at the front desk to support the practice hygiene programs. Learn the real benefits of a modern approach to hygiene and preventive care for your patients. Train your patients (and team) to value continuing care and scheduling in advance!

Rejuvenate ineffective old systems and philosophies around periodontal disease and care by boosting the importance and value of continuing care. Discover the proactive 5 Step Preventive Care Reminder System that improves your recall success, with associated templates and verbal skills.

Discover the positive, proactive and effective verbal skills required to encourage patients to schedule for hygiene treatment and continuing care. Be introduced to the 6 hygiene KPIs and daily responsibilities the FDC is required to achieve to maintain a productive and effective recall system.

Module 8 comes with the exact verbal guides to motivate patients to schedule and train patients to value periodontal health, the 5 Step Reminder workflow, reminder templates for letters/emails and sms, the Daily PC follow up sheet and the Monthly Hygiene/Recall KPI sheet to track success.

What you'll learn in Module 8...

  • What is 'modern approach' to hygiene and recalls?
  • Why your old recall system reliant on reminders is ineffective
  • The recall benchmark you need to meet to be successful
  • How to calculate your Recall Success Rate
  • The consequences of your ineffective systems for your patients oral health
  • How to rebrand your outdated 'checkup and clean' to boost value in your patients' eyes
  • Step-by-step strategies and tools to build value in your hygiene/recall visits
  • Verbal rules to maximise value and importance
  • Common negative verbals to stop using!
  • Positive verbal scripts and guides in detail
  • Your preventive care program (recall) as a source of production for your dentists
  • Set up your new and improved 5 Step Notification Protocol for recall reminders
  • Additional tips and advice for a better reminder system
  • Hygiene and Recall Key Performance Indicators (KPIs)to help you track and measure your recall success
  • Start using the Monthly KPI tracker sheet
  • How front desk and the clinical team can work together on a daily basis to improve recall success
  • Implement the Daily Recall Follow Up huddle sheet to improve the hygiene and recall schedule
  • and much much more!

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PDF training guide and workbook ready to download. Use to train individuals, the team and new employees.
Worksheets and exercises to practice new skills, action list and do-differently list to develop plans for implementation.
Online support with Renata via email, access to the Front Desk Facebook group for extra tips and learning. 

*1-1 coaching available via Zoom with Renata

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Renata's Focus on Your Front Desk Superstardom!

 

My passion and forté has always been Front Desk and training in exceptional customer service. 
Aspire2d's focus is on offering training modules for front desk to develop aspiring dental team members into the Ultimate Front Desk Superstar!
What do I think makes a superstar? You need the harmonious balance of many skills and attributes - competence, knowledge, assertiveness, empathy, genuine care, adaptability, service-oriented, task and goal focused, love for continual education and skills-building (no matter your age or years working), and awesome communication skills ...just a few to get you started!
Translating experience into a training format has taken a few years to accomplish and I am thrilled to offer my comprehensive front desk workbooks. My workbooks cover all the important aspects for front desk from customer service and verbal skills to productive scheduling and appointment book management...and much more!  
I am so proud to bring you these courses because I know these protocols and skills will help you become a super productive and effective Front Desk Coordinator and Manager.

Start this module today!

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The Australasian Dental Administrators And Managers Alliance is here! This is the premiere platform for PMs and members receive live support, resources, information, training, courses and exclusive discounts from Australian dental companies.

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