Learn from an expert
Renata is a qualified DPM with 30+ years of front desk and management experience in private dental practice in Australia.
Upskill and grow
Modules for the beginner receptionist to the advanced front desk coordinator. Learn new skills or enhance current protocols.
Flexible learning
All modules are easy to follow with a workbook set up to teach and practice news skills - at home, in the practice or as a team workshop.
Individual needs
Select individual modules based on your personal and practice needs or complete the entire course of modules.
Welcome to the Complete Front Desk Series
Modules 1-10
The full series of modules is your comprehensive training guide to master Front Desk in a modern dental practice.
Module Program Outline:
1. Front Desk Superstar! Introduction to the role of front desk coordinator, go from average to amazing!
2. Exceptional Customer Service. Create consistent service, happier patients and bring the WOW to your service
3. Productive Scheduling. The business of dentistry with strategies for better cashflow and to keep you productive, not just busy
4. Appointment Book Management. Exceptional ABM means better workflow, service, profitability, patient management
5. Positive Verbal Skills. Effective verbals, telephone skills, patient management and relationships, emergency triage
6. New Patient Experience. Create a unique experience set to WOW from initial call to treatment planning, lead conversion, relationship building, phone skills.
7. Patient Financials. Solid financial arrangements, increase collection, improve case acceptance, financial solutions
8. Preventive Care and Hygiene Systems. Modern approach to recalls and hygiene, improve retention, verbal skills, boost treatment value
9. Patient Reactivation. Effective strategies to reactivate lapsed patients, verbal skills, systems, solutions to patient obstacles
10. Patient Feedback and Complaints. Manage negative feedback to your patient's satisfaction, elicit positive feedback, create systems to improve
PDF training guides and workbooks ready to download. Use to train individuals, the team and new employees.
Worksheets and exercises to practice new skills, action list and do-differently list to develop plans for implementation.
Online support with Renata via email, access to the Front Desk Facebook group for extra tips and learning.
*Group Zoom coaching sessions - 2023 dates TBC
Renata's Focus Your on Front Desk Superstardom!
My passion and forté has always been Front Desk and training in exceptional customer service.
Aspire2d's focus is on offering training modules for front desk to develop aspiring dental team members into the Ultimate Front Desk Superstar!
What do I think makes a superstar? You need the harmonious balance of many skills and attributes - competence, knowledge, assertiveness, empathy, genuine care, adaptability, service-oriented, task and goal focused, love for continual education and skills-building (no matter your age or years working), and awesome communication skills ...just a few to get you started!
Translating experience into a training format has taken a few years to accomplish and I am thrilled to offer my comprehensive front desk workbooks. My workbooks cover all the important aspects for front desk from customer service and verbal skills to productive scheduling and appointment book management...and much more!
I am so proud to bring you these courses because I know these protocols and skills will help you become a super productive and effective Front Desk Coordinator and Manager.
Jasmine Garcia
Renata and her services at aspire2dental were above and beyond the expectations I held when stepping into training in a front desk prominent role. I learnt many things that I still to this day, carry with me in my career and everyday life. Her guidance and support throughout my training was exceptional as well as the mentoring even after training had finished! The quality of all modules were well above standard, easy to understand and beneficial to me as an individual as well as within my role. Cannot thank her and her business enough!!!
Mimi Ugo
My experience with Renata's mentoring service was extremely valuable. She is highly skilled, patient, and lovely to work with. She gave clear advice that was both detailed enough to help me build confidence in specific situations and broadly applicable to managing the front desk. I also loved how well-organised her modules were. Thanks so much for all of your guidance!
Jaspreet Kaur
Renata has given me much more than I anticipated in a mentor. She is very passionate, supportive and patient. Her versatility and experience have proven to be invaluable. She is an absolute wealth of knowledge and I wouldn't be in the position I am today without her. In just few weeks of training, I feel a lot more confident and I look forward to continuing to be mentored by You. Thank you so much for everything! Highly recommended !!!!
FAQs
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