Learn from an expert
Renata is a qualified DPM with 30+ years of front desk and management experience in private dental practice in Australia.
Upskill and grow
Modules for the beginner receptionist to the advanced front desk coordinator. Learn new skills or enhance current protocols.
Flexible learning
All modules are easy to follow with a workbook set up to teach and practice news skills - at home, in the practice or as a team workshop.
Individual needs
Select individual modules based on your personal and practice needs or complete the entire course of modules.
Welcome to Front Desk
Module 2: Exceptional Customer Service
Learn how to create a WOW experience for your patients, creating patients who are more than satisfied ... they become practice ambassadors.
Module 2 is your guide to lifting the experience of each patient in your practice, starting with the first port of call - your front desk team. This module is your introduction to developing key skills to enhance your customer service.
Understand just how important better service is to the overall success of your dental practice. The benefits range from increased revenue, better online reputation, higher patient retention, spending less on acquiring new patients to creating a competitive advantage that sets you apart.
In this guide you will learn the 6 pillars of exceptional customer service, how to know when you are meeting these service goals and the processes to help you achieve these goals. The lesson is not just to create an exceptional first impression, but to leave a positive lasting impression.
You'll learn that exceeding patient expectations is the new benchmark and the most important strategy is consistency. That means every patient, every time by every staff member.
What you'll learn in Module 2...
- How patient expectations have changed and what the modern dental patient expects from your team.
- Understand the 6 major benefits exceptional service brings to your practice and team.
- Exceptional patient experiences revolve around creating highly personalised care and attention.
- How to make a quality patient first impression.
- Using empathy to deeply understand patients in order to provide relevant solutions.
- Develop solutions to the most common patient obstacles and concerns.
- Realistic strategies to improve patient satisfaction.
- Tips on building and maintaining trust.
- Respecting patients' time and effort by becoming more streamlined and proactive.
- Create a patient satisfaction survey to discover areas to improve and build on.
- Strategies to resolve patient complaints.
- How to WOW and stand out.
- Exercises and worksheets to help you learn with actionable steps to take straight away.
Start this module today!
Buy Now
PDF training guide and workbook ready to download. Use to train individuals, the team and new employees.
Worksheets and exercises to practice new skills, action list and do-differently list to develop plans for implementation.
Online support with Renata via email, access to the Front Desk Facebook group for extra tips and learning.
*Group Zoom coaching sessions - 2023 dates TBC
FAQs
How long does this module take to complete?
How do I start the course module?
Can I share the workbook with my team?
How can I pay for the module?
Is coaching available?
What's the refund policy?
Sign Up!
Get the latest news and exclusive offers and a no spam guarantee
Renata's Focus on Your Front Desk Superstardom!
My passion and forté has always been Front Desk and training in exceptional customer service.
Aspire2d's focus is on offering training modules for front desk to develop aspiring dental team members into the Ultimate Front Desk Superstar!
What do I think makes a superstar? You need the harmonious balance of many skills and attributes - competence, knowledge, assertiveness, empathy, genuine care, adaptability, service-oriented, task and goal focused, love for continual education and skills-building (no matter your age or years working), and awesome communication skills ...just a few to get you started!
Translating experience into a training format has taken a few years to accomplish and I am thrilled to offer my comprehensive front desk workbooks. My workbooks cover all the important aspects for front desk from customer service and verbal skills to productive scheduling and appointment book management...and much more!
I am so proud to bring you these courses because I know these protocols and skills will help you become a super productive and effective Front Desk Coordinator and Manager.
Start this module today!
Buy NowHave you joined ADAAMA yet?
The Australasian Dental Administrators And Managers Alliance is here! This is the premiere platform for PMs and members receive live support, resources, information, training, courses and exclusive discounts from Australian dental companies.
Learn more