SUBSCRIBE FOR EXCLUSIVE CONTENT AND OFFERS
About Store Glossy D Blog Free Contact
Learn from an expert
Renata is a qualified DPM with 30+ years of front desk and management experience in private dental practice in Australia. 
Upskill and grow
Modules for the beginner receptionist to the advanced front desk coordinator. Learn new skills or enhance current protocols.
Flexible learning
All modules are easy to follow with a workbook set up to teach and practice news skills - at home, in the practice or as a team workshop.
Individual needs
Select individual modules based on your personal and practice needs or complete the entire course of modules.

Welcome to Front Desk

Module 1: Front Desk Superstar

Learn how to upskill from good to superstar with this introduction to the role of Front Desk Coordinator

Module 1 has been designed for dental receptionists with some or lots of experience as an overview of the expectations, responsibilities and tasks of the role. It is also perfect for dental assistants who want to upskill and practice managers who want to develop their team members into the reception role.

You will learn why the FDC is such an integral part of every modern dental practice and how your professionalism and performance positively influences the success of your practice. Discover the qualities and traits of a great front desk employee and how to make a better lasting impression with your patients.  Learn tips on how to enhance your customer service skills and help to improve communication with your team and patients.

Learn about the 8 core patient systems to manage, in addition discover the general list of tasks and responsibilities you are accountable for.  You will learn about the most important key performance indicators (KPIs) for front desk and how these can help you become a more efficient, effective and productive FDC.

What you'll learn in Module 1...

  • How the modern dental practice must stay ahead of patient expectations
  • Employee's role in building the practice's excellent reputation
  • Understanding patient expectations and how to exceed them
  • How harmonious teamwork and better communication can help the practice exceed patient expectations
  • The true function of the FDC - no mere receptionist but a practice ambassador!
  • 11 qualities and skills of an exceptional FDC and team member
  • How to make a better lasting impression - image and presentation guide
  • The 8 core areas of responsibility, patient and practice systems at the FD
  • Detailed lists of general and daily tasks from first to last thing, every day
  • Create a daily task list to improve consistency, accountability and time management
  • Improving individual performance with FDC KPIs
  • Front desk team KPIs for better patient and practice outcomes
  • Exercises and worksheets to help you learn with actionable steps to take straight away.

 

Start this module today!

Buy Now
PDF training guide and workbook ready to download. Use to train individuals, the team and new employees.
Worksheets and exercises to practice new skills, action list and do-differently list to develop plans for implementation.
Online support with Renata via email, access to the Front Desk Facebook group for extra tips and learning. 

*Group Zoom coaching sessions - 2023 dates TBC

FAQs

Sign Up!

Get the latest news and exclusive offers and a no spam guarantee

Renata's Focus Your on Front Desk Superstardom!

 

My passion and forté has always been Front Desk and training in exceptional customer service. 
Aspire2d's focus is on offering training modules for front desk to develop aspiring dental team members into the Ultimate Front Desk Superstar!
What do I think makes a superstar? You need the harmonious balance of many skills and attributes - competence, knowledge, assertiveness, empathy, genuine care, adaptability, service-oriented, task and goal focused, love for continual education and skills-building (no matter your age or years working), and awesome communication skills ...just a few to get you started!
Translating experience into a training format has taken a few years to accomplish and I am thrilled to offer my comprehensive front desk workbooks. My workbooks cover all the important aspects for front desk from customer service and verbal skills to productive scheduling and appointment book management...and much more!  
I am so proud to bring you these courses because I know these protocols and skills will help you become a super productive and effective Front Desk Coordinator and Manager.

Start this module today!

Buy Now

Have you joined ADAAMA yet?

The Australasian Dental Administrators And Managers Alliance launches 2023! This is the premiere platform for PMs and members receive live support, resources, information, training and exclusive discounts from Australian dental companies.

Learn more