Learn from an expert
Renata is a qualified DPM with 30+ years of front desk and management experience in private dental practice in Australia.
Upskill and grow
Modules for the beginner receptionist to the advanced front desk coordinator. Learn new skills or enhance current protocols.
Flexible learning
All modules are easy to follow with a workbook set up to teach and practice news skills - at home, in the practice or as a team workshop.
Individual needs
Select individual modules based on your personal and practice needs or complete the entire course of modules.
Welcome to Front Desk
Module 3: Productive Scheduling
Learn how to boost productivity and cash flow as well as decrease stress with your appointment book!
Module 3 is your introduction to Productive Scheduling and the dental practice as a profitable business. This module focuses on the business side of scheduling at the front desk and understanding how the appointment book can help your practice meet it's financial goals.
As a Superstar FDC or PM, you really do have the opportunity to be a positive influence on achieving practice financial goals with how you schedule. We're going to learn how to schedule with purpose rather than the old "fill any spot with whatever" approach just to keep the ''books full''.
When the practice is profitable, this allows us to better serve our patients with better technology, highly trained staff and many more resources. It also means that with a structured schedule, we are less stressed and happier! That's the kind of positive working environment we all need and want!
What you'll learn in Module 3...
- Why profitability is crucial to providing better patient care
- Team and FDC responsibilities to ensuring a profitable practice
- The two major practice objectives to achieve and how they work together
- How we achieve financial success through improved cash flow
- The importance of consistent production and collection
- Risk management to reduce or eliminate interruptions to production and collection
- How to do a risk assessment at front desk
- How the schedule can impact productivity
- Production goals and calculating a daily goal
- Production categories for strategic scheduling
- How High and Low Production effects your schedule's productivity
- The 75 Rule to help you calculate your High Production goal
- The many benefits of a templated schedule for your business, team and patients
- How to create your ideal templated appointment book
- Exercises and worksheets to help you learn about creating a productive and profitable practice through your appointment book with actionable steps to take straight away.
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PDF training guide and workbook ready to download. Use to train individuals, the team and new employees.
Worksheets and exercises to practice new skills, action list and do-differently list to develop plans for implementation.
Online support with Renata via email, access to the Front Desk Facebook group for extra tips and learning.
*Group Zoom coaching sessions - 2023 dates TBC
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Renata's Focus on Your Front Desk Superstardom!
My passion and forté has always been Front Desk and training in exceptional customer service.
Aspire2d's focus is on offering training modules for front desk to develop aspiring dental team members into the Ultimate Front Desk Superstar!
What do I think makes a superstar? You need the harmonious balance of many skills and attributes - competence, knowledge, assertiveness, empathy, genuine care, adaptability, service-oriented, task and goal focused, love for continual education and skills-building (no matter your age or years working), and awesome communication skills ...just a few to get you started!
Translating experience into a training format has taken a few years to accomplish and I am thrilled to offer my comprehensive front desk workbooks. My workbooks cover all the important aspects for front desk from customer service and verbal skills to productive scheduling and appointment book management...and much more!
I am so proud to bring you these courses because I know these protocols and skills will help you become a super productive and effective Front Desk Coordinator and Manager.
Start this module today!
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