The Front Desk Series of modules is a comprehensive training guide for your Front Desk Coordinator.

Develop effective verbal skills for appointing, patient communication and phone skills. Learn the art of Positive Verbal Techniques, assertive and confident communication, top customer service skills over the phone, conversation guides for triaging assessments and emergencies and a range of effective patient communication techniques.

70 examples of verbal scripts from answering the phone to managing patient objections to treatment.

What you'll get:

• Comprehensive guide developed by Renata Emilianowicz with 30 years of front desk and dental practice management experience.
• Full colour training guide and workbook
• Bonus easy-print worksheets download
• Free online assistance from Renata with the option for 1-1 coaching sessions (invoiced, via Zoom)
• Access to Renata's Facebook Group for Front Desk

Important Info!

• This is a digital product and your only access will the download link straight after purchase.