$159.00 AUD

Prevention is better than cure! Be proactive in creating satisfied patients and exceptional customer experiences.

Module 2: Exceptional Customer Service focuses on front desk processes to enhance service, which is vital for your dental practice's success. Benefits include increased revenue, an improved online reputation, higher patient retention, reduced complaints, lower costs for acquiring new patients, and a competitive advantage that sets you apart.

$159

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FD Series Module 10 Patient Feedback and Complaints

A guide for the front desk coordinator to professionally manage negative feedback and complaints.

Learn how to use patient complaints as tools for improvement by understanding the 8 basic patient expectations and identifying service gaps. Discover the financial impact of poor service and enhance your communication skills, including positive verbal and active listening skills. Explore the four core areas of patient satisfaction, manage complaints effectively, and handle serious issues with appropriate protocols. Learn to recognise patient behavioural styles, prevent recurring issues, and implement patient exit protocols and interviews. Manage negative online reviews, respond to compliments gracefully, and encourage positive reviews and referrals to boost your practice's reputation.

What you'll get:

  • Comprehensive guide developed by Renata Emilianowicz with 30 years of front desk and dental practice management experience.
  • Full colour training guide and workbook
  • Bonus easy-print worksheets download
  • Free online assistance from Renata with the option for 1-1 coaching sessions (invoiced, via Zoom)
  • Access to Renata's Facebook Group for Front Desk

Important Info!

  • This is a digital product and your only access will be your exclusive download link straight after purchase.  

 

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